They are your lifeline to the fireman,the police officers and EMS in an emergency.
Smokey Barn News Monday April 14, 2014 Robertson County, Tenn.
Did you know it’s 911 National Public Safety Telecommunicators (911 Dispatcher) Week?
It goes from April 14 through April 20th…
Being the first point of contact, 911 dispatchers are a critical piece to a host of services that provide a lifeline that saves lives every day. In every emergency they are the calm voice on the other end of the telephone to let you know that you are not alone and help is on the way. Whether it’s Police, Fire or Medical they are always ready 24/7 and they work tirelessly to get the services out to those that need it as soon as possible. The service they provide is invaluable but the nature of their job means they are not seen like Police officers and FireFighters or medics. They are the key that unlocks every emergency service in the country but few know who they are. Well this week is your chance to thank them.
April is also 911 education month, so take a minute and talk about the proper use of 911. As any dispatcher will tell you, it’s not for weather checks, ordering pizzas, or complaints about slow traffic. Smokey would like to say thank you to all of our wonderful dispatchers who work day and night, always there and always ready for that one critical moment that can mean life or death for me or my family, thank you…
Instead of having a hundred thousand people call the dispatch center to thank them one at a time, Smokey has provided a public method so you can convey your appreciation for the service they provide. Have you ever called 911?
Some call them dispatchers Others are called operator or clerk Or telecommunicator or aide Some are police officers; most are not Some are firefighters; most are not The name Is not important But they are.
Dispatchers serve many masters Yet they are masters themselves Some serve the police, or fire Others serve EMS, or sheriffs Some serve the highway patrol Many serve all of these Yet that’s not important But they are.
Dispatchers perform many functions They command the radio channels That no one else understands They make sense of the unsensible Hear the unhearable Remember everything, forget nothing Yet that’s not important But they are.
Emergency phone calls are never-ending Problems to make a priest blush Crises that defy resolution Complexities to confound a lawyer With the clock running Someone is watching Are they performing up to speed? Yet that’s not important But they are.
Some deal with problems at the counter Is the computer up? The officer needs the information Now! Doesn’t anyone realize that lives Are at stake here? Isn’t this important?
Expectations are high Pay too often is low Hours are unusually long Shiftwork and overtime Christmas and Easter Complaints are of no avail There is no one to listen Yet that’s not important
Dispatchers are expected to know What a police officer knows Without the same training For who does the officer look to For questions about the law Resources that are needed For help… Of course that’s not important either.
Dispatchers are the hub, we know They are the center of the universe We know Even if no one else does And that IS important.
Dispatching is an outrageous career But most won’t make it a career Few people can take it Few people would want to Few people have the stamina Few people can afford it And that IS important
Police officers need dispatchers Firefighters need dispatchers EMTs and paramedics need dispatchers The community needs dispatchers And that IS important And so are They.